So what happens when the battery dies?
Below you’ll find some information on what you can do with each model of the Chipolo tracker when the battery runs out.
If your Chipolo suddenly doesn’t connect to your phone there are two possibilities.
1. The battery on your Chipolo is still ok, but the connection that the Chipolo finder and your phone have now is not working as it should and should be reset to create a new one.
To reset the connection, press and hold the button on your Chipolo for about 30 seconds. When the reset is done, the Chipolo will make a tiny beeping sound to let you know it has reset.
If the Chipolo beeps, this means that it has reset and will now start connecting to the Chipolo app on your phone. While the Chipolo is trying to reconnect, keep the app open to reconnect the Chipolo more easily.
If the Chipolo remains silent, the battery is dead.
2. The battery on your Chipolo has run out. You can check the Chipolo app to confirm, as each Chipolo will have a notification icon next to it in the list view when that happens.
Depending on the model of your Chipolo, you can either replace the battery and continue using the same Chipolo, or repurchase a new Chipolo at a 50% discount, and send your old Chipolo back to us for recycling, free of charge.
If you own a Chipolo CLASSIC, you can replace the battery and keep using the same Chipolo.
A tiny notification icon in the Chipolo app will let you know when the battery on your Classic is about to run out and needs to be changed. The battery on the Classic is a CR2025 battery that you can find in almost any shop, and it shouldn’t cost more than 5$ max.
To change the battery:
The Chipolo will make a tiny beeping sound to let you know it is active again and ready to connect.
The battery in the Chipolo PLUS and CARD models is non-replaceable.
Chipolo PLUS uses a CR2032 battery and is water resistant up to IPX5 standards. It is sealed shut to prevent water damage during battery changes and because the tracker cannot be opened, the battery cannot be replaced once it runs out.
Chipolo CARD is a wallet finder and was designed to fit in your wallet as seamlessly as a credit card would. To keep the tracker as thin as possible, it is powered by a custom lithium-ion battery that is not available in retail.
Since the battery on the Plus and Card cannot be replaced, they are included in the discounted Chipolo Renew & Recycle program, where you can repurchase a Chipolo of your choice after the battery on your old one runs out.
The Renew & Recycle program will allow every Chipolo Plus or Card owner to buy a new Chipolo of their choice with a 50% discount. Along with your new Chipolo, we will also send you a prepaid envelope for you to send your old Chipolo back to us for recycling.
When the battery on your Chipolo PLUS or CARD gets low, a small icon will display next to the Chipolo in the Chipolo app list view, and you will also get a notification on your home screen and in the Chipolo app.
You can check what model of the Chipolo you have with a quick look. The Chipolo Plus has three tiny holes on the back, at the bottom, and the Chipolo Classic has a small hole in the last 'o' of the 'Chipolo' logo on the front.
Read more: What’s the difference between Chipolo Plus and Chipolo Classic keyfinder?
