Where, When And What We Lose The Most
Ever notice how you can never find your keys in the morning? Or your phone after dinner? Do you always find yourself searching for your TV remote over the weekend?
Chipolo item finders are all powered by small batteries that can last anywhere between 9 months to 2 years, depending on the model. While the batteries on the Chipolo CLASSIC and ONE are replaceable, the batteries on the Chipolo PLUS and CARD are not.
What happens when the battery on my Chipolo dies?
Below you’ll find some information on what you can do with each model of the Chipolo Bluetooth tracker when the battery runs out.
If your Chipolo worked great before, but suddenly doesn’t connect to your phone, there are two possibilities.
1. The battery on your Chipolo is ok
The current connection of your Chipolo finder and your phone is not working as it should and you need to reset the connection.
To reset the connection, press and hold the button on your Chipolo for about 30 seconds. When the reset is done, the Chipolo will make a tiny beeping sound to let you know it has reset.
If the Chipolo beeps, this means that it has reset and will now start connecting to the Chipolo app on your phone. While the Chipolo is trying to reconnect, keep the app on your phone open so that your Chipolo tracker can reconnect more easily.
If the Chipolo remains silent, the battery is dead.
2. The battery on your Chipolo has run out
You can check the Chipolo app to confirm. Each Chipolo will have a notification icon next to it in the list view to let you know when the battery or the Chipolo needs to be replaced.
Depending on the model of your Chipolo, you can either replace the battery and continue using the same Chipolo, or repurchase a new Chipolo at a 50% discount, and send your old Chipolo back to us for recycling, free of charge.
If you own a Chipolo ONE or the previous model Chipolo CLASSIC key finder, you can replace the battery and keep using the same Chipolo.
A tiny notification icon in the Chipolo app will let you know when the battery on your key finder is about to run out and needs to be changed. You can find both battery types in almost any shop, and they shouldn’t cost more than 5$ max.
To change the battery:
The Chipolo will make a tiny beeping sound to let you know it is active again and ready to connect.
The batteries in the Chipolo PLUS and CARD models are non-replaceable.
Chipolo PLUS uses a CR2032 battery and is water-resistant up to IPX5 standards. It is sealed shut to prevent water damage during battery changes and because the tracker cannot be opened, the battery cannot be replaced once it runs out.
Chipolo CARD is a wallet finder and was designed to fit in your wallet as seamlessly as a credit card would. To keep the tracker as thin as possible, it is powered by a custom lithium-ion battery that is not available in retail.
Since the battery on the PLUS and CARD cannot be replaced, they are included in the discounted Chipolo Renew & Recycle program, where you can repurchase a Chipolo of your choice after the battery on your old one runs out.
The Renew & Recycle program will allow every Chipolo Plus or Card owner to buy a new Chipolo of their choice with a 50% discount. Along with your new Chipolo, we will also send you a prepaid envelope for you to send your old Chipolo back to us for recycling.
When the battery on your Chipolo PLUS or CARD gets low, a small icon will display next to the Chipolo in the Chipolo app list view, and you will also get a notification on your home screen and in the Chipolo app.
You can check what model of the Chipolo you have with a quick look. The Chipolo Plus has three tiny holes on the back, at the bottom, and the Chipolo Classic has a small hole in the last 'o' of the 'Chipolo' logo on the front.