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Shipping notice:

To avoid delivery delays related to the current COVID-19 outbreak, all UK orders will be shipped with express DHL shipping until further notice.


Orders are shipped within the next business day.

- US orders are shipped from US*

- All other orders are shipped from Slovenia, Europe

*All orders that include Pilatus Laptop Sleeve are shipped from Slovenia, Europe.

Company address: Gabrsko 12, 1420 Trbovlje, Slovenia, Europe

IMPORTANT! Due to COVID-19 situation there might be some delays in delivery times.

Easy returns: 

If you are not satisfied with our product you can easily return all the Chipolos purchased for a full refund. Your order must be returned within 30 days of receipt of your order and in good condition with original packaging, to ensure you can receive a refund through your original payment method.

After the 30-day return period is up, Chipolo cannot accept returns for products which are not broken or are delivered incorrectly.

Please note that Chipolo does not cover any return shipping fees. Please make sure that all return shipping fees are paid in full. Any order returned with additional shipping charges will not be accepted and therefore no refund is possible.

Please click here for additional information on the return address and instructions.

To initiate a return or refund, contact Chipolo Customer Support on [email protected] and in 24 hours you will receive details on how to return the products. We will refund your purchase if you provide us with the original receipt and if the products purchased are returned in good condition.

If your Chipolos are damaged or defective, please contact Chipolo Customer Support and we’ll review your order. If your product is still within the 2-year warranty period and was not mishandled in any way, you will be able to choose to have a replacement Chipolo sent to you or a refund made.

Please click here for the return address and instructions.