Requesting a Refund
A Chipolo order is eligible for a refund if you’ve had it less than 30 days, and the order is returned in good condition with original packaging. Chipolo does not cover shipping costs for returning products in order to get a refund or replacement. You will need to contact us prior to returning the order to receive the proper return instructions.
Note: Chipolo d.o.o. can only refund orders placed directly through our website, www.chipolo.net. If you purchased Chipolo through another party (such as Amazon.com) please contact them for refund instructions.
Return and Refund instructions
Once you have submitted your request you will be contacted within 24 hours with instructions on how to return your order.
Please note that all orders need to be returned to our Chipolo's headquarters in Slovenia, Europe. Exceptions are USA, Canada and UK orders, which can be returned to one of our USA or UK warehouses.
Please allow up to 14 working days for your refund to be processed.
Please contact our support before sending the package.
Return address for Slovenia:
Chipolo, Gabrsko 12, 1420, Trbovlje, Slovenia, Europe.
Return addresses for USA and Canada:
ShipMonk Florida, 201 NW 22nd Ave. (Unit 100), Fort Lauderdale, FL 33311, USA.
ShipMonk California, 6010 N. Cajon Blvd, San Bernardino, CA, 92407, USA.
Return address for United Kingdom:
Rapid Pack Fulfilment Ltd, Unit S24, Birmingham. B24 9QR, UK.
Upon receipt, we will verify that all of the Chipolos in your original order are included with the return and that the Chipolos are in good physical condition. Once the refund has been processed a confirmation message will be sent out with information on when the refund should be expected.