Return & Refund Policy

Last modified: 20 October 2021

Should you be dissatisfied with our product, the original retail purchaser of the Product may return all Chipolos purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and Chipolo d.o.o. will exchange it or provide a full refund of the original purchase price. Please note that this policy applies only to Products you purchase directly from Chipolo d.o.o.. This is in addition to your legal rights and your rights under the Chipolo hardware two (2) year Worldwide Warranty referred to above.

    Requesting a Refund

    A Chipolo order is eligible for a refund if you’ve had it less than 30 days, and the order is returned in good condition with original packaging. Chipolo does not cover shipping costs for returning products in order to get a refund or replacement. You will need to contact us prior to returning the order to receive the proper return instructions.

    Note: Chipolo d.o.o. can only refund orders placed directly through our website, www.chipolo.net. If you purchased Chipolo through another party (such as Amazon.com) please contact them for refund instructions.

    Return and Refund instructions

    Once you have submitted your request you will be contacted within 24 hours with instructions on how to return your order.

    Please note that all orders need to be returned to our Chipolo's headquarters in Slovenia, Europe. Exceptions are USA, Canada and UK orders, which can be returned to one of our USA or UK warehouses.

    Please allow up to 14 working days for your refund to be processed.

    Please contact our support before sending the package.

    Return address for Slovenia:

    Chipolo d.o.o.
    Gabrsko 12
    1420 Trbovlje
    Slovenia, Europe

    Return addresses for USA and Canada:

    ShipMonk / Chipolo Inc. - Returns
    6010 Cajon Blvd
    San Bernardino, CA 92407
    USA

    ShipMonk / Chipolo Inc. - Returns
    201 NW 22nd Ave. (Unit 100)
    Fort Lauderdale, FL 33311
    USA

    Return address for United Kingdom:

    Chipolo Returns c/o Rapid Pack
    Unit 8
    Junction 2 Industrial Estate
    Demuth Way
    Oldbury B69 4LT
    UK

    Upon receipt, we will verify that all of the Chipolos in your original order are included with the return and that the Chipolos are in good physical condition. Once the refund has been processed a confirmation message will be sent out with information on when the refund should be expected.

    For further information please contact our Customer Support at chipolo.net/support or info@chipolo.net.