Warranty: 2 years
Warranty is only valid under normal use of your device and when the Chipolo is purchased at Chipolo-approved distributors/sellers as stated at chipolo.net. Any purchase from sellers not authorized by Chipolo is not subject to any warranty and/or repair service. Man-made damages and any of the following conditions are all out of warranty: A. The warranty period has expired; B. Damage caused by human factors, including damages caused by usage under an improper operating environment and the failure to comply with the user manual; C. The customer disassembles, repairs or modifies the device without authorization from Chipolo, or has the Chipolo repaired at a repair shop that is not included in the Chipolo-approved repair network; D. Damage caused by force majeure (such as floods, fires, earthquakes, or lightning); E. The user is unable to provide a valid proof of purchase or the product model and barcode do not match or are altered; F. Natural wear and tear of the product (the exterior and similar); G. Faults, damages, or defects not caused by Chipolo; H. Barcode and warranty labels are damaged or unrecognizable; I. External damages (including wear, tear, and scratches) are not entitled to the warranty service; J. Our warranty does not cover services, which were verbally promised by the dealer but violate principles disclosed herein.
For Australian consumers only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
