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Bluetooth Range

Chipolo uses Bluetooth Low Energy (BLE) technology to help you locate your items. While Bluetooth technology is a wireless technology, there are significant differences between Bluetooth, Wi-Fi, and GPS technology. Bluetooth is most effective at the 30 ft (10 meters) range, depending on the environment. Chipolo's Bluetooth range can extend up to 200 ft (60 meters) when there is a clear line of sight from the device to the Chipolo. If your Chipolo is out of Bluetooth range, you can use Last Known Location to see where it was last seen on the map, or you can mark your Chipolo as lost and it will allow your Chipolo to be discovered by the community. When anyone running the app comes within Bluetooth range of your Chipolo, you will receive an alert notifying you of the location of your Chipolo.

Privacy

Chipolos are only visible to the registered user, and they do not contain any personal identifiable information on them. If you mark something as lost, another user's phone can find a Chipolo, but it relays the information to our servers anonymously. The user never even knows they did it.

Frequently asked questions

Bluetooth Range
Chipolo uses Bluetooth Low Energy (BLE) technology to help you locate your items. While Bluetooth technology is a wireless technology, there are significant differences between Bluetooth, Wi-Fi, and GPS technology. Bluetooth is most effective at the 30 ft (10 meters) range, depending on the environment. Chipolo's Bluetooth range can extend up to 200 ft (60 meters) when there is a clear line of sight from the device to the Chipolo. If your Chipolo is out of Bluetooth range, you can use Last Known Location to see where it was last seen on the map, or you can mark your Chipolo as lost and it will allow your Chipolo to be discovered by the community. When anyone running the app comes within Bluetooth range of your Chipolo, you will receive an alert notifying you of the location of your Chipolo.
Shipping
Chipolo is currently taking orders for shipment to the following countries: Australia, Canada, Ireland, New Zealand, the European Union and United States. Orders are shipped within the next business day, and includes tracking information. All orders are shipped with delivery signature required. You are responsible for all duties and custom taxes when picking up your Chipolo(s).
Privacy
Chipolos are only visible to the registered user, and they do not contain any personal identifiable information on them. If you mark something as lost, another user's phone can find a Chipolo, but it relays the information to our servers anonymously. The user never even knows they did it.
Warranty and Returns
We have worked very hard to create a product you will love, and we believe you will love your Chipolo. However, we realize the product you receive from Chipolo may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the product may return all Chipolos purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and Chipolo will exchange it or provide a full refund of the original purchase price. Please note that this policy applies only to products you purchase directly from Chipolo.