A new firmware update is now available for Chipolo POP users on Android devices. This update fixes a connectivity issue that some users experienced with the Find Hub app.

The issue

You may have noticed that your Chipolo POP would occasionally stop working correctly in the Find Hub app. This appeared as the location not updating or the "Play Sound" function not working, even when your POP was nearby. This was caused by POP getting slightly out of sync with the Find Hub app and network, preventing the tracker and the app from communicating correctly.

The cause

The problem was related to a bug in the software of the brand new BLE chip we used in the Chipolo POP, called nRF54L15. The chip provides industry-leading battery life, great Bluetooth range, and the latest Bluetooth LE 6.0 support. Unfortunately, cutting-edge technology can sometimes be unpredictable, so this bug became noticeable only after the devices were in use for an extended period of time. We worked with our partner, Nordic Semiconductor, to identify and fix the issue. We've now integrated that fix into a new firmware version.

The solution

We have released a new firmware update (version 5.10.0) to fix this bug.

• For Android users: The update is available now in the Chipolo app. Please update your Chipolo POP to ensure proper functionality and connectivity with the Find Hub app.
• For iOS users: The update is currently not available for iOS, as it doesn't provide any major changes on Apple devices. However, if you update your POP on an Android device and then decide to use it on an iPhone, your tracker will continue working normally.
• For Chipolo LOOP & CARD: LOOP & CARD, our newest Chipolo trackers, will come with this fix already implemented. Firmware update is not needed.

The firmware update for Chipolo POP will be rolled out in stages. You may not receive it immediately, but all users will be able to update their Chipolo POPs in the next few days.